Account deletion

This page is about accounts in the BarbaVox – CRM za nekretnine mobile app (Android and iOS), published by BarbaSolution (Edukacioni centar "BARBADOS" d.o.o. Sarajevo, Podružnica BarbaSolution).

How to delete your account

BarbaVox accounts are created by the real estate agency you work for, so the agency also deletes them. You can request deletion in two ways:

1. Through your agency administrator: they delete or deactivate the account in the BarbaVox system.
2. By email to info@barbasolution.com with the subject "BarbaVox account deletion". Include your account email and your agency's name. We verify the request with the agency and reply within 30 days.

Before deletion, open the app while you are online so that any work waiting on the phone is sent (Today → Saved on this device).

What is deleted and what is kept

• Deleted: your user account (email, name, sign-in details), device sessions and personal settings.
• Kept by the agency: the agency's business records: clients, calls, approved notes and changes you entered. This is the agency's data as controller and is kept for as long as the agency decides in line with the law. Your name may remain as the author in the change history.
• Voice recordings: deleted according to the agency's retention rule, or immediately with the account if the agency decides so.
• On the phone: uninstall the app; this removes the encrypted database and recordings from the phone.

Read more about your data in the privacy policy.